I have been posting a lot about renewals, how to increase your renewal rate and what you can do to keep customers renewing. However, I have yet to discuss the simplest part of renewals; customer experience improvement. Customer experience should be one of the most important aspects of your insurance agency. I’m not just talking about new consumer calling customers, but also existing customers, customers who have been with your agency, 6-months,

In my last post, I wrote about how implementing the use of a claims app can also increase renewals due to customers liking the ease and dependability of you and your agency. While on the topic of renewals, let’s talk more about how to increase them, why some customers don’t renew and how to maintain and increase current customer renewal. According to therocketreerells.com, you can care about your clients and give

When auto customers get into an accident, they want the peace of mind of knowing it will be taken care of by their insurance, in an efficient and timely manner. You can help ease their concerns using a claims app, to help customers know the exact steps to take and in what order to take them when filing an insurance claim Accident apps are changing the insurance market and the

When you get an new inbound calling customer or lead it would make a lasting impression if you provide them with a insurance welcome packet. The welcome packet doesn’t need to be anything fancy, it could be something simple like a few fun pieces of swag, important information about you or your agency and any other useful documents you feel your new customers will need. Welcome packets should be given

Your inbound calling customers are always going to be looking for the best insurance deal at the best price. And if they can find a home and auto insurance bundle for a good price that will make it even more enticing and bundles are a great way to grow and increase your business Grow your Customer Base Bundles entice customers to want to work with you. Customers love to save

I post a lot about how the insurance industry is changing due to technology. A major change, that could especially impact future, specific, inbound calling auto insurance customers due to technology, is the autonomous or self-driving car, which most experts think will be dominating the roads by 2030. Much like I wrote in my last post, How Usage Based Insurance is Changing the Auto Industry, specifically through the use of driver

My last post was about 2017 trends we’ve seen in the insurance market. Another trend that has been popping up and will drastically effect auto insurance rates and how they are managed and sold, is UBI, or usage based insurance. According to insurancebusinnessmag.com UBI is expected to increase globally, from 12 million to 142 million customers, in the next seven years. What UBI means for inbound calling auto insurance customers is, the

In the past few years we have seen the insurance industry go through some major changes. Whether it’s getting your leads through inbound customer calling, using social media or buying leads, the insurance world has changed. As an Agent, you need to make sure you keep up with these changes and adapt how you do business to keep your agency on the cutting edge. Let’s look at three major trends

As an insurance agent how do you know if you are providing your existing and new inbound calling customers the best service you can? Simple, ask. How am I doing, is an easy question to ask, but not always an easy question to get answered. A way to solve this problem is through a survey. Finding out how you and your agency are doing can be scary, but it doesn’t

When thinking of selling insurance coverage we often think of it in terms of categories; auto, home, life, boat, motorcycle, business, etc. But what if you looked at the bigger picture of insurance sales and think more about umbrella selling to your inbound consumer insurance calling customers instead of singular selling and see if you notice growth in your insurance business. I obviously don’t need to explain to you what