customer service – Avenge Digital

HOW TO OPTIMIZE INBOUND CUSTOMER CALLING

August 14, 2017
steverogers

We talk a lot about inbound customer calling and how it is a great way to gain new business and customers. In this post, I want to take the idea a step further and look at how to optimize these calls to ideally increase sales and customer satisfaction. Although it seems customers only want to […]

August 7, 2017
steverogers

I have been posting a lot about renewals, how to increase your renewal rate and what you can do to keep customers renewing. However, I have yet to discuss the simplest part of renewals; customer experience improvement. Customer experience should be one of the most important aspects of your insurance agency. I’m not just talking about new […]

June 12, 2017
steverogers

According to statistics website, Statista.com, as of 2015 there were 1.07 million insurance agents, brokers and service employees in the United States. 1.07 million is a lot of competition when it comes to selling insurance, and the unfortunate part is most insurers are all saying and marketing themselves the same way. So, how are you […]