insurance agents – Avenge Digital

THE 2017 US AUTO INSURANCE STUDY PROVIDES MIXED REVIEWS ON CUSTOMER SATISFACTION

November 8, 2017
steverogers

According to the J.D. Power 2017 U.S. Auto Insurance Study, the number of customers receiving an annual rate increase of more than $200 per vehicle has more than doubled during the past four years. This has had a considerable negative effect on customer satisfaction, and creates a tense marketplace for agents and brokers nationally. The thought […]

August 21, 2017
steverogers

Remember when your friends were all doing something and you wanted to do it and your Mom said if everyone was jumping off a bridge would you? Well, your Mom was probably right then, and she would be right now if you are considering selling insurance based on price, because “everyone” else is doing it. […]

August 14, 2017
steverogers

We talk a lot about inbound customer calling and how it is a great way to gain new business and customers. In this post, I want to take the idea a step further and look at how to optimize these calls to ideally increase sales and customer satisfaction. Although it seems customers only want to […]

August 11, 2017
steverogers

The internet is a huge part of society, and as we move further into the future the way people communicate and share information has moved from literal word of mouth to social media shares and chatter and online review sites. Online reviews are not only for restaurants and products they can also serve as an […]

August 2, 2017
steverogers

In my last post, I wrote about how implementing the use of a claims app can also increase renewals due to customers liking the ease and dependability of you and your agency. While on the topic of renewals, let’s talk more about how to increase them, why some customers don’t renew and how to maintain […]

July 19, 2017
steverogers

I post a lot about how the insurance industry is changing due to technology. A major change, that could especially impact future, specific, inbound calling auto insurance customers due to technology, is the autonomous or self-driving car, which most experts think will be dominating the roads by 2030. Much like I wrote in my last […]

July 13, 2017
steverogers

My last post was about 2017 trends we’ve seen in the insurance market. Another trend that has been popping up and will drastically effect auto insurance rates and how they are managed and sold, is UBI, or usage based insurance. According to insurancebusinnessmag.com UBI is expected to increase globally, from 12 million to 142 million customers, in […]

July 7, 2017
steverogers

As an insurance agent how do you know if you are providing your existing and new inbound calling customers the best service you can? Simple, ask. How am I doing, is an easy question to ask, but not always an easy question to get answered. A way to solve this problem is through a survey. […]

June 29, 2017
steverogers

Recently, I posted why giving free auto insurance quotes is a great way to grow business. Today I want to take that idea a step further and talk a little bit about how to make those quotes stand out among the rest. Auto insurance quotes are everywhere, they are free and most likely if you did […]

June 29, 2017
steverogers

There are many ways to gain new insurance clients, you can create your own leads or use live leads through inbound consumer calling. Regardless of how you are gaining new clients agents must continue to market themselves and their agency. I have talked about marketing ideas in the past and most recently wrote about ways […]