In my last post, I wrote about how if you are not using technology like consumer inbound calling or technology to grow your business, you really should start. Today we are going to further the tech talk, and delve a bit deeper into the inevitable use of social media to grow and help your agencies […]

With technology being a huge and ever growing force in society all industries are realizing the need to adapt to this ever-changing world. But, the insurance industry is lacking, when it comes to moving forward with the use of technology. In a January 2017 survey by West Monroe Partners, a full-service North American business and […]

People love feeling appreciated. They also love receiving some sort of thank you gesture. Your inbound calling auto insurance customers are no different. Remember how I have said you need to gain your customers trust and build a relationship. A great way to increase both trust and add to your relationship is through a simple […]

Auto insurance, everyone knows they need it and everyone should have it. However, the type of coverage can vary depending on the person and their lifestyle. Auto insurance isn’t a one size fits all type of coverage, so how do you figure out what is the best fit for your inbound auto insurance caller? Start by […]

In my last two posts, I wrote about how to retain and grow your customer base, and how to then come up with a retention strategy. Well, part of that strategy was to provide your customers with an annual review of their policy. In this post, I’m going to discuss a bit further why that […]

Inbound insurance calling customers are great, they come to you and are usually ready to buy, but once you get them you need to retain them. The more customers you retain, the more they will use you in the future and most likely refer you to friends and family. So, how do you retain customers? […]

When you gain an auto insurance customer through an inbound call, don’t look at it as if you are providing them with only auto insurance. We at Avenge like to think the best way into the home is through the garage. We like this, because it is saying that once you have an auto insurance […]

Millennials, regardless of how you feel about them, they are here to stay and have now surpassed Baby Boomers as the largest living generation ever. They have steady jobs, confidence, and understand and live their lives through being connected. Like the rest of us, they still need auto insurance. But how do you tap into […]

Inbound insurance calls are great, you know what the person needs and you know they were sent to you because you can help them. However, if you had a way to make your call interaction better you would want to know, right? Below are 5 of my favorite tips for making auto insurance calls/leads more […]

As a provider of consumer initiated inbound calls we utilize another useful feature, which we also provide, call recording. Call recording is quite useful for an insurance call for reasons such as tracking, training producers in the office and legal issues. Another perk about the call tracking we use is it’s also TCPA compliant, which is incredibly […]